Terms & Conditions

Terms and Conditions and Refund Policy

Welcome to PrimeSupportt.com !

These terms and conditions outline the rules and regulations for the use of PrimeSupportt.com 's Website, located at PrimeSupportt.com .

By accessing this website we assume you accept these terms and conditions. Do not continue to use PrimeSupportt.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of af. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing PrimeSupportt.com , you agreed to use cookies in agreement with the PrimeSupportt.com 's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, PrimeSupportt.com and/or its licensors own the intellectual property rights for all material on PrimeSupportt.com . All intellectual property rights are reserved. You may access this from PrimeSupportt.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from PrimeSupportt.com
  • Sell, rent or sub-license material from PrimeSupportt.com
  • Reproduce, duplicate or copy material from PrimeSupportt.com
  • Redistribute content from PrimeSupportt.com

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. PrimeSupportt.com does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of PrimeSupportt.com ,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, PrimeSupportt.com shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

PrimeSupportt.com reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant PrimeSupportt.com a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of PrimeSupportt.com ; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to info@ PrimeSupportt.com . Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of PrimeSupportt.com 's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Terms & Conditions + Refund Policy – Prime Support Services

Refund Policy

Last Updated: 23rd November 2025

Welcome to Prime Support Services. By accessing our website and using our digital marketing and online services, you agree to the following Terms & Conditions and Refund Policy. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not agree, please discontinue use of our services immediately.

2. Services Offered

We provide digital marketing services including SEO, PPC campaigns, social media management, website development, branding, and online consulting. All services are subject to availability and project approval.

3. Client Responsibilities

  • Provide accurate business information necessary for project work.
  • Approve designs, content, or marketing materials on time.
  • Pay all invoices on or before the due date.
  • Maintain lawful usage of all delivered assets.

4. Intellectual Property

All content, graphics, code, strategy, and materials created by us remain our intellectual property until full payment is made. Upon full payment, rights may be transferred as per the project agreement.

5. Third-Party Services

We may use third-party platforms such as Google, Meta (Facebook/Instagram), hosting providers, analytics tools, and design software. We are not responsible for downtime, policy changes, or issues from these platforms.

6. Payment Terms

  • All payments must be made in advance unless otherwise agreed in writing.
  • Project work starts only after initial payment is received.
  • Monthly services must be paid before the new billing cycle begins.

7. No Guarantee Clause

Digital marketing results (SEO rankings, leads, traffic, conversions) depend on many external factors. We do not guarantee fixed positions, sales, or results unless explicitly stated in a signed agreement.

8. Overview

Due to the nature of digital marketing and development work that requires planning, time, tools, and resources, all services become non-refundable once work has started.

9. When Refunds May Be Considered

  • The client cancels before any work has started.
  • We fail to deliver the service as agreed (e.g., project abandoned from our side).
  • Duplicate payments or billing errors.

10. Non-Refundable Conditions

Once work is initiated, the following are strictly non-refundable:

  • Project planning, strategy, and research work.
  • Website design, development, revisions, or delivered material.
  • SEO work, content writing, social media posts, or campaign setup.
  • Third-party expenses such as:
    • Google Ads / Facebook Ads spend
    • Hosting / domain charges
    • Paid tools, plugins, or external software
  • Any service already initiated or completed in part or full.

11. Partial Refunds (If Applicable)

Approved refunds (rare cases) will be processed on a pro-rated basis after deducting:

  • Work completed so far.
  • Administrative or resource allocation fees.
  • Non-refundable third-party costs.

12. How to Request a Refund

To request a refund, email us at:

Email: support@primesupportt.com

Please include:

  • Your name
  • Invoice or order number
  • Service purchased
  • Reason for refund request
Requests must be submitted within 7 days of payment (only if work has not begun).

13. Processing Time

If approved, refunds will be processed within 10–15 business days to the original payment method.

14. Cancellation of Monthly Services

  • 30-day written notice required for cancellation.
  • No refunds for the current billing cycle.
  • Third-party charges remain payable.

15. Policy Updates

We may update these terms at any time. By continuing to use our services, you agree to the updated versions.

16. Contact Information

If you have questions about these Terms or Refund Policy, contact us:

Email: support@primesupportt.com
Address: Papakura - 2110, Auckland - New Zealand

Thank you for choosing Prime Support Services. We value your trust and look forward to working with you.